Return Policy

Thank you for your purchase. We hope you are happy with your purchase. We are committed to selling high-quality products. We have been in the industry since 1991. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund.

  • Refunds will be offered if damaged in transit or are defective and we are unable to repair the item or provide a replacement.
  • Refunds will not be offered for change of mind.
  • Refunds will not be offered for used/word items.
  • Shipping fees are nonrefundable.

Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service on or call us on 0800-392-627

mail your return to the following address:


788 Halswell Junction Road


Christchurch, Canterbury 8042

New Zealand

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


We provide 12 months manufacturer warranty on most products.


After receiving your return and inspecting the condition of your item, we will process your return or exchange Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 2-5 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at: